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Instructions for returns

 

How do our returns work?

  • 1. Access and Manage Your Account

    Begin by accessing your customer account at Parently. Use the link to log in. Upon registration, you will receive a one-time password via email (check your spam folder too) to secure access.

  • 2. Cancel Your Subscription

    You have the flexibility to cancel your subscription starting 30 days before the end of your minimum subscription period directly from your user cockpit. Upon initiating the cancellation, you'll automatically receive an email with a link to our return portal. Here, you can choose your preferred return method and generate a DHL shipping label for your package. Read more about our shipping policy here.

  • 3. Prepare Your Return

    Attach the provided DHL label to your package. Follow the detailed return instructions in the email you receive, which include options to: (a) return the product to our warehouse, (b) drop off at a DHL service point, or (c) arrange for a DHL pick-up from your home. Your subscription will officially end, and you will receive a confirmation once the returned product has arrived at our warehouse.

Find the answers you seek

Common Questions

Renting "Pre-Loved"

Each "Pre-Loved" product is carefully inspected and meets high safety standards. We make sure they are fully functional, thoroughly cleaned and have a few character-enhancing scratches. Choosing "Pre-Loved" reduces the amount of waste and contributes to an environmentally friendly lifestyle. It's as good as new - only better, with a satisfaction guarantee. Read more here.

Delivery & collection

Fast delivery all over Sweden in 5-7 working days, 3-day collection in Stockholm. You can choose the delivery date up to four months in advance. The delivery date can be selected during the payment process. Collect for free from our warehouse or choose delivery and return via a DHL service point for SEK 90 per order.

Subscription

The subscription starts on the delivery/tagging date you choose, with clear monthly pricing. The first month's fee is deducted at the time of order, and the following fees are deducted monthly from the second month after the delivery/tagging date. Easily manage your subscription online.

Damage, Wear & Repair

Minor wear and tear? No problem. For major damage, we offer support and spare parts free of charge . Each product is carefully refurbished to ensure the highest quality for the next family.

Returns & Exchanging Products

For returns or exchanges , use your customer account or contact hej@parently.se for a simple process. There is a fee of SEK 249 for exchanges, which makes it easy to always have the right product.