FAQs - Everything you need to know about contracts, term, customer account and delivery

For the time being, we deliver to all of Sweden.

We deliver across all of Sweden to/from DHL service points within 5-7 working days. For Stockholm, we offer a pickup option that is possible within 3 working days of placing your order. If you need any express delivery / pick-up please contact us at hej@parently.se and we will try to make it possible.

You can collect your product from our warehouse located in Stockholm at Sollentunavägen 141, 191 44 Sollentuna. Our opening hours are Monday to Friday, 9 am to 4 pm. This option allows you to get your product swiftly and conveniently if you're in the area. Before you pick-up you need to order and pay online and bring your oder confirmation. At the warehouse pickup area you find a QR code that you need to scan to confirm your pick-up.

For delivery and return, a fee of 90 SEK (149 SEK for short term rentals below 3 months) is applied. Home delivery is available for an additional fee of 349 SEK. If you wish to pick it up from our warehouse in Stockholm and return it, this is completely free of charge. Click here for more details.

Your Parently subscription offers flexibility to meet your changing needs. Manage your subscription details, including extensions or any changes, directly through our https://login.parently.se/en/auth/login. Whether you need to adjust the duration or end your subscription, all the options are at your fingertips.

Swapping your product is simple and allows you to always have the right product for your family's needs. To initiate a product swap, email us at hej@parently.se with your subscription number and the product you'd like instead. A swap fee of 249 SEK applies, covering the logistics of delivering your new product and returning the old one. Should the rental rate differ, your monthly fee will adjust accordingly after the swap.

If you don't return your product until the subscription end date, your subscription will be automatically extended by 1 month, every month, and without any extra cost involved. Keep the product as long as you need it without any risk.

If you wish to end your subscription during the binding period, you have two options: You can always swap your product for another that better suits your needs. If the new product is more expensive, the monthly cost will increase accordingly.

If you prefer not to swap and feel the product is taking up too much space, you can return the product easily through your customer account. In this case you will need to pay the sum of monthly fees that would have applied for the real renting period. Example: you subscribed for 18+ months at a monthly price of 8 EUR per month, but you keep the product for 13 months only. If you imagine the monthly pricing for 12+ months would have been 10 EUR than we would need to pay 13 times 2 EUR (in total 26 EUR) as a one-time fee.

Access your customer account at Parently through this link: https://login.parently.se/en/auth/login. Upon registration, you'll receive a one-time password sent to your email address (please also check your spam folder). If you still have not received your one-time password, please contact us at hej@parently.se.

We understand that children will use products as children do, so scratches and wear and tear are perfectly alright. If needed, we will provide spare parts. You don't have to worry about minor damages. Only significant damages caused by obvious mishandling need to be compensated for.

Yes, please keep and store the cardboard packaging box of your product during the usage. This is important for facilitating the return process.

Normally Bugaboo places stickers on the chassis, where you can find the name of the product you have received. (see picture).

Once you have canceled your subscription via our customer portal, you will receive an email with all return instructions (including returns via DHL or directly to our warehouse). For details on returns, also click here.

The subscription ends once we have received the product back in our warehouse. Please consider a return delivery via DHL of 3-4 working days so plan enough time to pack and return it to us.

The return costs must be paid by the renter (90 SEK per return package for self-service point / 240kr home pick-up) or are free of charge if the product is returned to our warehouse.

All returned products undergo a thorough inspection for completeness, functionality, and are deep cleaned which in total consists of 15 steps. Our refurbishment process ensures that products are as good as new, only better, meeting our high-quality standards. Find more information here.

We expect you to use our product, therefore normal wear and tear is absolutely not a problem and we also know that fabrics get dirty. You do not have to worry about that.

We are developing a method that will allow you to purchase the product if you choose to do so during your subscription period. This option is not yet available, but we are working on making it possible.

Our rental and refurbishment model significantly reduces waste and extends the lifecycle of products, underscoring our commitment to a sustainable future. By choosing Parently, you're not just making a choice for quality and convenience but also for the environment.

We partner exclusively with premium, high-quality brands to ensure that all products you rent from us come with the reliability and quality you expect. This commitment to quality means every product also comes with a warranty from the producer. Example brands are Thule, Bugaboo, Axkid, Maxi Cosi.

Yes, all products come with a warranty provided by the producer. We ensure that every item we offer meets our high standards and the expectations of our customers.

This barely happens, but in case it does, drop us an email at hej@parently.se and we will get back to you. For the higher value items, we recommend you ensure your items are covered by your home insurance or take out separate insurance for the items, as we may charge you for the total estimated Replacement Value of the item.