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FAQs - Everything you need to know about contracts, term, customer account and delivery

  • How do I order a product from Parently?
  • How will I be billed?
  • What determines the pricing of the products I rent?
  • My discount code isn't working. What should I do?
  • Will you run credit checks?
  • Is the monthly fee automatically deducted from my card every month?
  • Can I also pay manually if I do not have a bank or credit card?
  • Where do you deliver to?
  • How long will it take for my product to be delivered?
  • Where can I pick-up my ordered product?
  • How much does delivery cost?
  • How can I manage my subscription details?
  • Can I swap a product and how does it work?
  • Can I extend my current subscription?
  • How do I end my subscription during the binding period?
  • How can I access my customer account?
  • What kind of wear and tear is acceptable?
  • Should I keep the product's packaging?
  • Where can I find the name and / or serial number of my Bugaboo stroller?
  • How does return work?
  • When does the subscription end?
  • How much does return cost?
  • What is your refurbishment process?
  • If there were any scratches or something were to break what would happen?
  • Can I purchase the product I am renting?
  • How does Parently contribute to sustainability?
  • What brands do you work with?
  • Do the products come with a warranty?
  • What happens if the product gets lost / stolen?

How do I order a product from Parently?

Ordering is simple! Visit our website, choose your desired product, and select your minimum subscription period to see the pricing. During the checkout process you need to pay your first instalment and select the desired delivery date and delivery method. At the end you receive an order confirmation.

How will I be billed?

When you first book, you will need to pay the subscription fee for the first month and any shipping charges at checkout. Starting from the second month, the monthly fees will be automatically withdrawn from your card at the beginning of each monthly period.

What determines the pricing of the products I rent?

The pricing of our rental products is based on your chosen minimum subscription period. Longer subscription periods often come with the benefit of lower monthly rates, providing value and flexibility to meet your needs.

My discount code isn't working. What should I do?

If you encounter issues with your discount code, please contact us at hej@parently.se for assistance.

Will you run credit checks?

Yes, in order to protect ourselves, our partners and our existing members, we perform credit checks on new members. These are checks that may happen all the time by certain companies, without you knowing about them. It's a quick review of data, and it does not affect your credit score.

Is the monthly fee automatically deducted from my card every month?

Yes, you pay the first month when you book the product and then our system withdraws the upcoming fees on a monthly basis from your card you applied. There is no manual step included for you.

Can I also pay manually if I do not have a bank or credit card?

No, unfortunately at the moment we only offer payment wth bank or credit card.

Where do you deliver to?

For the time being, we deliver to all of Sweden.

How long will it take for my product to be delivered?

We deliver across all of Sweden to/from DHL service points within 5-7 working days. For Stockholm, we offer a pickup option that is possible within 3 working days of placing your order. If you need any express delivery / pick-up please contact us at hej@parently.se and we will try to make it possible.

Where can I pick-up my ordered product?

You can collect your product from our warehouse located in Stockholm at Sollentunavägen 141, 191 44 Sollentuna. Our opening hours are Monday to Friday, 9 am to 4 pm. This option allows you to get your product swiftly and conveniently if you're in the area. Before you pick-up you need to order and pay online and bring your oder confirmation. At the warehouse pickup area you find a QR code that you need to scan to confirm your pick-up.

How much does delivery cost?

For delivery and return, a fee of 90 SEK is applied. Home delivery is available for an additional fee of 240 SEK. If you wish to pick it up from our warehouse in Stockholm and return it, this is completely free of charge. Click here for more details.

How can I manage my subscription details?

Your Parently subscription offers flexibility to meet your changing needs. Manage your subscription details, including extensions or any changes, directly through our https://login.parently.se/en/auth/login. Whether you need to adjust the duration or end your subscription, all the options are at your fingertips.

Can I swap a product and how does it work?

Swapping your product is simple and allows you to always have the right product for your family's needs. To initiate a product swap, email us at hej@parently.se with your subscription number and the product you'd like instead. A swap fee of 249 SEK applies, covering the logistics of delivering your new product and returning the old one. Should the rental rate differ, your monthly fee will adjust accordingly after the swap.

Can I extend my current subscription?

If you don't return your product until the subscription end date, your subscription will be automatically extended by 1 month, every month, and without any extra cost involved. Keep the product as long as you need it without any risk.

How do I end my subscription during the binding period?

If you wish to end your subscription during the binding period, you have two options: You can always swap your product for another that better suits your needs. If the new product is more expensive, the monthly cost will increase accordingly.

If you prefer not to swap and feel the product is taking up too much space, you can return the product easily through your customer account. In this case you will need to pay the sum of monthly fees that would have applied for the real renting period. Example: you subscribed for 18+ months at a monthly price of 8 EUR per month, but you keep the product for 13 months only. If you imagine the monthly pricing for 12+ months would have been 10 EUR than we would need to pay 13 times 2 EUR (in total 26 EUR) as a one-time fee.

How can I access my customer account?

Access your customer account at Parently through this link: https://login.parently.se/en/auth/login. Upon registration, you'll receive a one-time password sent to your email address (please also check your spam folder). If you still have not received your one-time password, please contact us at hej@parently.se.

What kind of wear and tear is acceptable?

We understand that children will use products as children do, so scratches and wear and tear are perfectly alright. If needed, we will provide spare parts. You don't have to worry about minor damages. Only significant damages caused by obvious mishandling need to be compensated for.

Should I keep the product's packaging?

Yes, please keep and store the cardboard packaging box of your product during the usage. This is important for facilitating the return process.

Where can I find the name and / or serial number of my Bugaboo stroller?

Normally Bugaboo places stickers on the chassis, where you can find the name of the product you have received. (see picture).

Bugaboo serial number finder

How does return work?

Once you have canceled your subscription via our customer portal, you will receive an email with all return instructions (including returns via DHL or directly to our warehouse). For details on returns, also click here.

When does the subscription end?

The subscription ends once we have received the product back in our warehouse. Please consider a return delivery via DHL of 3-4 working days so plan enough time to pack and return it to us.

How much does return cost?

The return costs must be paid by the renter (90 SEK per return package for self-service point / 240kr home pick-up) or are free of charge if the product is returned to our warehouse.

What is your refurbishment process?

All returned products undergo a thorough inspection for completeness, functionality, and are deep cleaned which in total consists of 15 steps. Our refurbishment process ensures that products are as good as new, only better, meeting our high-quality standards. Find more information here.

If there were any scratches or something were to break what would happen?

We expect you to use our product, therefore normal wear and tear is absolutely not a problem and we also know that fabrics get dirty. You do not have to worry about that.

Can I purchase the product I am renting?

We are developing a method that will allow you to purchase the product if you choose to do so during your subscription period. This option is not yet available, but we are working on making it possible.

How does Parently contribute to sustainability?

Our rental and refurbishment model significantly reduces waste and extends the lifecycle of products, underscoring our commitment to a sustainable future. By choosing Parently, you're not just making a choice for quality and convenience but also for the environment.

What brands do you work with?

We partner exclusively with premium, high-quality brands to ensure that all products you rent from us come with the reliability and quality you expect. This commitment to quality means every product also comes with a warranty from the producer. Example brands are Thule, Bugaboo, Axkid, Maxi Cosi.

Do the products come with a warranty?

Yes, all products come with a warranty provided by the producer. We ensure that every item we offer meets our high standards and the expectations of our customers.

What happens if the product gets lost / stolen?

This barely happens, but in case it does, drop us an email at hej@parently.se and we will get back to you. For the higher value items, we recommend you ensure your items are covered by your home insurance or take out separate insurance for the items, as we may charge you for the total estimated Replacement Value of the item.