FAQs - Everything you need to know about rental, customer account and delivery

You can pay using Google Pay, Apple Pay, credit card, or PayPal.

You can find your monthly invoice when you log in to your personal customer account.

You will then find all the invoices available for download.

1. Login into your account: https://login.parently.se/en/auth/login

2. Once you are inside you see on the left side (scroll down) your orders. Since the payment method is connected to your order, pleaes click on the order(s).

3. You will then see all your order information. If you scroll down there is a button that says "Update payment method". Click on it and update the payment method.

Please contact us immediately so we can find a solution. If our system is unable to automatically process the payment and you do not respond to payment reminders, we will be forced to refer the matter to debt collection to protect our partners' rights.

We deliver throughout Sweden, including to DHL service points and directly to your home.

We deliver across all of Sweden to/from DHL service points within 5-7 working days. For Stockholm, we offer a pickup option that is possible within 3 working days of placing your order. If you need any express delivery / pick-up please contact us at hej@parently.se and we will try to make it possible.

You can collect your product from our warehouse located in Stockholm at Turebergs allé 2, 191 62 Sollentuna. Our opening hours are Monday to Friday, 9 am to 4 pm. This option allows you to get your product swiftly and conveniently if you're in the area. Before you pick-up you need to order and pay online and bring your oder confirmation. At the warehouse pickup area you find a QR code that you need to scan to confirm your pick-up.

We also have the possibility to organize a pick-up outside opening hours. In this case you will receive a one-time code to collect your ordered product. Please contact us and we are happy to organize that for you.

For delivery and return, a fee of 90 SEK (149 SEK for short term rentals below 3 months) is applied. Please note that a fee of SEK 199 will be charged if the delivery is not collected from the service point.

Home delivery is available for an additional fee of 349 SEK. If you wish to pick it up from our warehouse in Stockholm and return it, this is completely free of charge. Click here for more details.

For safe shipping and to allow for further rentals, we kindly ask you to keep the original packaging for the duration of your use.

Our goal is not only to keep our rental products in circulation for as long as possible but also to extend the lifespan of the packaging materials. For this, we rely on your cooperation. Please handle all rental products, packaging, and instructions with care.

DHL usually selects the nearest service point to your home address. We cannot control this, but we recommend that you check the online DHL service point locator: DHL service point locator near me.

As soon as your order is packed, you will receive automated information including a tracking link. Please check the email address you used when placing the order.
If your delivery date is still at least 4 days away, it is likely that no tracking link is available yet.

Yes, please keep and store the cardboard packaging box of your product during the usage. This is important for facilitating the return process.

Your Parently subscription offers flexibility to meet your changing needs. Manage your subscription details, including extensions or any changes, directly through our https://login.parently.se/en/auth/login. Whether you need to adjust the duration or end your subscription, all the options are at your fingertips.

Swapping your product is simple and allows you to always have the right product for your family's needs. To initiate a product swap, email us at hej@parently.se with your subscription number and the product you'd like instead. A swap fee of 249 SEK applies, covering the logistics of delivering your new product and returning the old one. Should the rental rate differ, your monthly fee will adjust accordingly after the swap.

If you don't return your product until the subscription end date, your subscription will be automatically extended by 1 month, every month, and without any extra cost involved. Keep the product as long as you need it without any risk.

If you wish to end your subscription during the binding period, you have two options: You can always swap your product for another that better suits your needs. If the new product is more expensive, the monthly cost will increase accordingly.

If you prefer not to swap and feel the product is taking up too much space, you can return the product easily through your customer account.

There are two scenarios for a return:

a) Cancellation within 90 days:

For cancellations within the first 90 days from the start date (excluding short-term rentals of less than 2 months), you will be liable for a total of 3 months' rent. This ensures that you are not locked into a long-term commitment if your situation changes.

b) Cancellation after 90 days:

For example, if you subscribed for 18+ months at a monthly price of SEK 80, but cancel after 13 months, with the adjusted monthly cost for 12+ months being SEK 100, you would pay a one-time fee of 13 times SEK 20 (a total of SEK 260)

Access your customer account at Parently through this link: https://login.parently.se/en/auth/login. Upon registration, you'll receive a one-time password sent to your email address (please also check your spam folder). If you still have not received your one-time password, please contact us at hej@parently.se.

If you have a problem with the e-mail address connected to your Parently account, please drop us an e-mail at hej@parently.se and we can change the e-mail address to a new one.

We understand that children will use products as children do, so scratches and wear and tear are perfectly alright. If needed, we will provide spare parts. You don't have to worry about minor damages. Only significant damages caused by obvious mishandling need to be compensated for.

Normal wear includes minor scratches, marks, or fading that occur during regular use. Parently covers such wear without additional costs.

Normally Bugaboo places stickers on the chassis, where you can find the name of the product you have received. (see picture).

Yes, this is absolutely no problem. We just ask that you use the recommended travel bags, as handling at airports can sometimes be rough.

Parently offers additional damage protection that covers certain types of accidents or intensive usage, with coverage up to 7,000 SEK. Read more about it here.

Damage due to negligence or misuse, such as melting a stroller frame by placing it near fire, exceeding weight limits, or using the product contrary to its manual, is not covered. See examples here.

Once you have canceled your subscription via our customer portal, you will receive an email with all return instructions (including returns via DHL or directly to our warehouse). For details on returns, also click here.

The subscription ends once we have received the product back in our warehouse. Please consider a return delivery via DHL of 3-4 working days so plan enough time to pack and return it to us.

The return costs must be paid by the renter (90 SEK per return package for self-service point / 340kr home pick-up per package) or are free of charge if the product is returned to our warehouse.

Yes, it is absolutely possible. Because we know that things can change we do not have any committment periods. We will only charge the actual price for the time you rent the product, except if a long-term rental is canceled within the first 90 days — in that case, you will be charged for 3 months' rent. This is necessary to cover our costs. You can read more about it here.

Please note that the rental period is just an indication. This means that if the product has not been returned and registered in our warehouse by the last day of your subscription period, the subscription will automatically renew on a monthly basis.

If you have a long-term subscription (minimum 3 months), and if you want to return the product directly to us, please first cancel your subscription in your customer portal so that you receive all information about how to do it.

If you have a travel/short-term product, please contact our customer service at hej@parently.se and ask for the return portal link.

Please be aware of our opening hours, which are Monday to Friday from 9am to 4pm. In the warehouse, you will find a QR code that we ask you to scan so that your return is registered. You can also do this even if no one from our team is present. Therefore, as long as you come during our opening hours, you will always be able to register the return.

In this case, you need to fill in the return form again. That means for each return label, the return form must be filled in again.

All returned products undergo a thorough inspection for completeness, functionality, and are deep cleaned which in total consists of 15 steps. Our refurbishment process ensures that products are as good as new, only better, meeting our high-quality standards. Find more information here.

We expect you to use our product, therefore normal wear and tear is absolutely not a problem and we also know that fabrics get dirty. You do not have to worry about that.

Just log into your customer account using this link and then you'll see a "Refer a friend" button in the top right corner.

The "Refer a friend" button is available with an active subscription to eliminate the risk of fraud. For the same reason, cash payout is not valid!

The referral code is NOT valid on short-term rental products!

Yes, you can buy products that have a sticker indicating "purchase option."

We allow product purchases only within the first 3 months of rental and for selected products with a red sticker. For products rented for more than 3 months, based on our agreements with brand partners, we unfortunately cannot allow purchases.

If you decide to purchase an eligible product, we will deduct the rental fees already paid from the purchase price. You can find all purchase prices here.

The Parently purchase price is based on the recommended retail price from our brand partners and should be the same across all retailers.